Effective Date: October 6, 2026

At Kisalay Wellness, we are committed to delivering your wellness products safely, securely, and on time. Please read our shipping policy below for complete information regarding order processing and delivery.

1. Order Processing

• Orders are generally processed within 1–3 business days after successful order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Once your order has been shipped, you will receive a shipping confirmation along with tracking details via your registered contact information.

2. Delivery Time

• Standard delivery within India generally takes 3–7 business days after dispatch.

• Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

• Remote and certain non-serviceable locations may require additional delivery time.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

• From time to time, we may offer free shipping promotions on eligible orders.

4. Order Tracking

Once your order has been dispatched, you can track it using the tracking information provided by us or our logistics partner.

If the tracking information has not been updated for an extended period, please contact our customer support team for assistance.

5. Incorrect or Incomplete Address

Customers are requested to provide a complete and accurate delivery address, including:

• Full name

• House/Flat number

• Street/Locality

• City

• State

• PIN code

• Valid contact number

Kisalay Wellness will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.

6. Delayed or Failed Delivery

While we make every effort to deliver orders within the estimated timeframe, delivery delays may occur due to circumstances beyond our control, including:

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Courier-related delays

• Incorrect address or contact details

• Remote delivery locations

• Other unforeseen circumstances

In such cases, we will assist you in coordinating with the shipping partner wherever possible.

7. Damaged or Tampered Packages

Please check the package carefully at the time of delivery.

If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible and provide photographs/videos of the package and the products received.

This will help us investigate the issue with our shipping partner and provide an appropriate resolution.

8. Undelivered or Returned Orders

If an order is returned to us because of an incorrect address, unsuccessful delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply for re-shipping the order.

9. Contact Us

If you have any questions regarding your order or shipment, please contact our customer support team.

Kisalay Wellness
Email: [Add Your Email Address]
Phone/WhatsApp: [Add Your Contact Number]
Business Address: [Add Your Business Address]

We appreciate your trust in Kisalay Wellness and strive to provide you with a smooth and reliable shopping experience.